Shipping policy
SHIPPING POLICY
Shipping Policy – The Martson
At The Martson, we are committed to delivering your order quickly and securely. Below you will find important information about our shipping process.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Shipping Times
Estimated delivery times vary depending on the destination.
United States
Estimated delivery time: 6–10 business days
Canada
Estimated delivery time: 7–12 business days
International Orders
Estimated delivery time: 8–15 business days
Please note that delivery times are estimates and may vary depending on customs processing, shipping carriers, and external conditions.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and shipping method.
Occasionally, we may offer free shipping promotions for certain regions or order values.
Order Tracking
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear in the carrier's system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already shipped, we may not be able to modify the delivery.
Please contact us immediately at:
Customs Duties and Taxes
International orders may be subject to customs duties or import taxes depending on the destination country. These charges are the responsibility of the customer.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact our support team and we will assist you in resolving the issue.